In my last Benq Chronicles post you could allready read that this dispute was nearing it’s end and now, finally, after more than 4 months, the replacement model finally arrived and I’ve called it Deimos MK2.
It’s a Benq Joybook A82 and it’s a littlebit better than the Joybook 8100D29 I had previously. It has a slightly faster CPU (1.6Ghz Pentium M instead of a 1.5Ghz Pentium M) and it has a superior graphics chip (ATI Mobility Radeon X600 instead of a ATI Mobility Radeon 9600).
As for the rest of it; it looks the same, it feels the same and it works the same. Now I hope it’ll last a bit longer and I’m still considering to sell it, but won’t do it right away.
But before I actually got this replacement model, I had to call Benq several times again. The first time the manager of the service center agreed to send me a replacement model and it would arrive within 2 weeks. After 2 weeks I called them again and then they told me I should get a repair number first! What?! Couldn’t they have told me that before I started waiting again? Bastards.
Anyway, I called the RMA-hotline again, got my number, a day later they called me again to set the date for the drop-off and it arrived in time.
Finally… End of line.